Codezone CMS

Delivery and Return Policy

Last updated: 01.02.2026

Delivery and Return Policy

This policy outlines the terms regarding the delivery of our digital services and our refund/return policy for Codezone CMS subscriptions.

1. Nature of Service

Codezone CMS is a digital Software as a Service (SaaS) platform. As a cloud-based service, there is no physical product to be delivered. Access to our services is provided electronically upon successful subscription and payment.

2. Service Activation

  • Immediate Access: Upon successful payment, your subscription is activated immediately.
  • Confirmation: You will receive an email confirmation with your subscription details.
  • Account Setup: You can start using all features of your subscription tier right away.

3. Subscription Plans

We offer the following subscription options:

  • Monthly Subscription: Billed monthly, can be cancelled anytime
  • Annual Subscription: Billed annually with a discount, can be cancelled for future billing cycles
  • Credit Packages: One-time purchases for AI-powered features

4. Cancellation Policy

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • You will continue to have access to the service until the end of the paid period
  • No partial refunds are provided for the remaining days in a billing cycle

5. Refund Policy

5.1 Monthly Subscriptions

Monthly subscriptions are non-refundable. You may cancel at any time, and access will continue until the end of your billing period.

5.2 Annual Subscriptions

For annual subscriptions, we offer a 14-day money-back guarantee from the date of purchase. If you are not satisfied within the first 14 days, you may request a full refund.

5.3 Credit Packages

Purchased credits are non-refundable once used. Unused credits may be eligible for refund within 30 days of purchase.

6. How to Request a Refund

To request a refund:

  1. Contact our support team at support@codezone.co
  2. Include your account email and order/subscription ID
  3. Explain the reason for your refund request
  4. Refunds are processed within 5-10 business days

7. Service Downtime

In the event of extended service downtime (more than 24 hours) due to issues on our end, we will provide service credits proportional to the downtime duration.

8. Contact Information

For questions about delivery or returns, please contact us at:
Email: support@codezone.co